TRC has nearly6,000 employees in over 150 offices globally, including Canada, China and the UK. TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power and infrastructure industries. TRC is a global firm providing environmentally focused and digitally powered solutions that address local needs. * Monitors order status of products and special orders and communicates updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed. Lastly, the Virtual Designer will include continuous cross training with the Kitchen Sales Specialist to assist with the development of processes and procedures to enhance the business model. The Virtual Designer serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. To be successful, the Virtual Designer must have knowledge of customer service practices, remodeling and installation activities and retail selling operations. The Virtual Designer is primarily responsible for providing superior customer service by designing kitchens using computer - aided drafting 20/20 software. * Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. In addition, the Virtual Designer will create interior spaces that reflect customers' needs and tastes. In addition, the Virtual Designer will collaborate with peers daily to ensure consistent and effective messaging to all Virtual Designers and Virtual Design Manager. * Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs. All Lowe's associates deliver quality customer service while being friendly and professional with being eager to understand our customers need. * Displays a keen understanding of local competitive offerings recognizing and communicating the advantages of Lowe's products and services to employees and customers.
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